Privacy notice

Who we are

Wixard Tech Solutions (“we”, “us”) operates WixTechNet (wixtechnet.com) from Wixard Tech Solutions, Kaduna State, Nigeria. This notice describes how we handle personal data when you use our website, create an ISP account, or use the captive portal we host for a network.

This is an operational notice, not legal advice. Nigeria’s Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Commission (NDPC) set the rules we follow for people in Nigeria.

Whose data this covers

Staff and owners of ISP tenants who sign in to WixTechNet.

Reseller agents who sign in to the agent portal.

Visitors to wixtechnet.com (contact forms, trial signup).

End customers of an ISP: names, phone numbers, vouchers, sessions, and payments that the ISP stores in WixTechNet. For that data the ISP is typically the controller; we process it to run the billing platform they subscribed to.

What we collect and why

Account details: name, email, phone, password hash, optional authenticator secret — to create and secure your login.

Network operations: router identity, sessions, vouchers, packages, tickets — to authenticate customers and bill for access.

Payments: amounts, references, and gateway responses from Paystack, Flutterwave, or a tenant’s own keys — to confirm purchases and subscriptions. We do not store full card numbers.

Support and audit: tickets, impersonation sessions, and audit logs — to fix issues and show who changed what.

Website: the pages you open and a small set of cookies described on the Cookies page.

Sharing

Payment processors (Paystack, Flutterwave) when you or an ISP customer pay.

Email delivery (Resend) for verification, password reset, and operational mail.

WhatsApp Cloud API when an ISP connects a number and messages customers.

We do not sell personal data. We share with a provider only as needed to run the feature you or the ISP turned on.

Retention and security

Account and billing records are kept for as long as the tenant is active and for a limited period afterwards as needed for disputes, tax, and security.

Stopped RADIUS sessions and processed payment webhook payloads are pruned after a retention window (default 90 days). Live sessions and audit logs are not auto-deleted.

Access is authenticated, tenant-scoped, and logged. Router credentials used by the agent stay on the server and are not exposed on the public website.

Your rights (NDPA)

You may request access, correction, deletion, or restriction of personal data we hold about you, and you may object to direct marketing.

ISP owners can update staff and customer records in the dashboard. For a request we hold as processor for an ISP, contact that ISP first; you can also email support@wixtechnet.com.

You may lodge a complaint with the Nigeria Data Protection Commission.

Contact

Wixard Tech Solutions, Kaduna State, Nigeria. Email support@wixtechnet.com. Phone +2349070801010.