Refunds
Refund policy
Last updated 14 September 2026
WixTechNet subscriptions
The free trial does not take a card. After the trial, WixTechNet bills the plan shown on the Plans page (Nigeria: ₦10,000/mo or 3% of collections; other countries: $6/mo).
If you cancel, access continues until the end of the period already paid. We do not prorate unused days on a monthly plan unless a charge was taken in error.
A duplicate or mistaken subscription charge: email billing@wixtechnet.com with the payment reference within 14 days. We refund through the same Paystack or Flutterwave path that took the money.
Vouchers and customer payments
Hotspot vouchers and PPPoE renewals are sold by the ISP, not by Wixard Tech Solutions. A customer who wants a voucher refund must ask that ISP. The ISP can refund a successful payment from their Payments screen when their gateway supports it.
WixTechNet cannot reverse a voucher that has already been used on a hotspot.
Agent float
Unsold voucher stock returned from a reseller is credited back to that agent's float. That is an ISP operations action, not a card refund from WixTechNet.
Contact
Billing: billing@wixtechnet.com. Support: support@wixtechnet.com. Wixard Tech Solutions, Kaduna State, Nigeria.